Returns & Exchanges

At Planet of the Vapes, we offer a 14-day satisfaction guarantee on all electronic devices to ensure you find the perfect fit for your lifestyle. If you are not completely satisfied with your purchase, our streamlined return process makes it easy to exchange or refund your order.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email and securely package your device in its original box.

• 3.
  Ship the Item

  Drop off your package at any authorized carrier location; ensure all original accessories and charging cables are included to avoid restocking fees.

• 4.
  Receive Your Refund

  After our technicians inspect the hardware, your refund or store credit will be processed within 3-5 business days.